Sale conditions
Please read carefully these general terms and conditions of sale and use of the website www.intimidea.com ("website"). This document contains important information regarding your rights and obligations.
A) TERMS AND CONDITIONS OF SALE
These terms and conditions are valid for the purchase of Intimidea products offered on the website. The products displayed on the website are produced and sold by Intimidea s.r.l. The manufacturer and/or the seller are authorized to update these terms and conditions of sale at any time and without notice. When placing an order through the website, the user is required to accept the terms and conditions of sale in force at the time the order is placed.
1) Purchase Orders
The website can be used to directly order products via the internet from all countries within the European Community.
Product orders may only be submitted through the website by private customers; the products purchased are intended solely for personal use and not for resale purposes. Resale or distribution operations of the products purchased on the website are strictly prohibited.
While every effort is made to accurately reproduce the colors, designs, and styles of the products presented on the website, differences may occur due to the characteristics of the user's computer. Therefore, the manufacturer and/or seller cannot be held responsible for any errors or inaccuracies related to the photographs and graphic representations of the products displayed on the website.
Product and price offers are valid based on availability. In the event that a product becomes unavailable after an order has been placed, a notification will be sent promptly, and it will be possible to either order another product available on the website or cancel the order. In the case of cancellation, a refund will be issued immediately.
Before submitting an order, the customer will receive an order summary containing details of the selected items, quantities, and prices. It is necessary to carefully review this summary before confirming the order.
The manufacturer and the seller will not be held responsible for stock unavailability or product shortages. The manufacturer and/or seller reserve the right to change the products offered on the website at any time and without notice.
2) Order Confirmation - Binding Agreement
All orders are subject to the seller's written acceptance and will be confirmed by the seller via email. The seller's order confirmation and these terms and conditions of sale will be considered the final and complete agreement between the seller and the user regarding the points contained in these terms and conditions of sale. The order may not be corrected or canceled except in cases provided for herein or in accordance with applicable law.
The data recorded by the website constitutes proof of the entire transaction that took place between the seller and the customer. In the event of a dispute between the seller and a customer regarding a transaction made on the website, the data recorded by the website will be considered as irrefutable proof of the transaction and its content.
3) Prices and Payment Methods
The prices of the products are expressed in EURO (€), excluding shipping costs. The manufacturer and/or seller reserve the right to change the prices of the products at any time and without notice, applying the prices displayed on the website at the time the order is confirmed, provided the ordered products are available.
Payment for orders placed on the website must be made at the time of submission or receipt of the order. All orders are payable in EURO (€).
Payments will only be accepted through the following methods:
a. All types of credit/debit cards accepted by the Moneta web and PayPal system
b. Bank transfer
c. Cash on delivery, only for shipments within Italy
4) Shipping and Delivery
The products will be shipped to the delivery address specified during the ordering process. In the event of address changes, the company will not be held responsible for undelivered orders to the correct destination. Shipping and sales are carried out in all EU countries.
Shipping is free for purchases over €49.90 within Italy and the EU. For purchases below this amount, the user will be responsible for the shipping costs of the products ordered on the website (€4.90).
Delivery dates are indicative only. Any non-deliveries or late deliveries must be promptly reported to customer service at info@intimidea.com.
For complaints to be accepted, they must be submitted within thirty (30) calendar days from the order confirmation date.
The seller or the manufacturer will not be held responsible for any direct, indirect, incidental, or consequential damages due to incomplete or delayed order submission, shipping errors, or delivery delays.
In the case of a proven non-delivery attributable to the seller or manufacturer, the user has the right to either request the same product's delivery without additional charges or a refund of the purchase price.
It is necessary to verify that the shipment is correct upon delivery. In case of discrepancies with the order, once the products are delivered, it is required to note the nature of the discrepancy (e.g., open packaging, damaged items, etc.) manually, if possible, on the delivery note, along with your signature.
5) Return Policy
Keep all original packaging materials, boxes, and documentation in case the items need to be returned. Items returned without the packaging materials will not be accepted. Upon delivery, it is necessary to verify that the shipment is correct. If there are discrepancies with the order upon delivery, it is required to note the nature of the discrepancy (e.g., open packaging, damaged items, etc.) manually, if possible, on the delivery note, along with your signature.
If the product does not conform to the order and the user is not satisfied, it is possible to return the product, requesting a replacement or a refund under the following terms and conditions.
5a. Returns
The user has the right to return a product ordered through the website within twenty (20) calendar days of the delivery date. Returned items must be unused, intact, and in the original packaging and sent to the following address:
Intimidea s.r.l
Via Grecia 2-4 46042
Castel Goffredo (Mn) Italia.
Returns will NOT be accepted, and refunds or replacements will NOT be possible if the returned products are opened, worn, or not in the original packaging. Products that smell of smoke, perfume, lotion, or laundry detergent will not be eligible for refunds or replacements.
The returned items must be sent to the company using thick, sturdy cardboard packaging (NOT an envelope).
The seller or manufacturer will, at their sole discretion, determine whether the returned products are in their original condition. The manufacturer and/or seller will not be responsible for loss, misaddressed returns, or late deliveries of the returned items.
5b. Refunds
If a refund is requested, all reasonable commercial efforts will be made to ensure that any refund is issued within ten (10) business days from receipt of the returned items. In such cases, the full original purchase price of the items will be refunded, except for shipping costs.
If the customer receives the return authorization number for a refund under false pretenses, the company reserves all rights not to issue such a refund.
5c. Replacements
Products returned in their ORIGINAL PACKAGING may be replaced with items of equivalent value within ten (10) business days of receiving the returned goods. Worn or damaged products will not be eligible for return.
Previously worn clothing items must be washed before being returned. In case of size, style, or color errors, the product will be replaced or exchanged, provided it is returned in due time (see "returns" above) and in its original and unworn packaging.
5d. Manufacturing Defects
Any items with evident manufacturing defects found within 30 days of use must be returned for thorough evaluation by the manufacturer. The user will be contacted immediately upon receipt of the manufacturer's evaluation results.
Worn clothing items must be washed before being returned. Clothing items returned unwashed will be sent back without evaluation.
5e. Return Request
If the order is eligible for a refund or replacement, send an email to the returns department at info@intimidea.com. Provide the following information: buyer's name, order number, product code of the item to be returned, reason for return, and the type of action requested.
6) Disclaimer
The seller and/or manufacturer will not be liable in any case for special, indirect, consequential, or incidental damages of any kind resulting from product defects or malfunctions, breaches of any express or implied warranty, breach of contract, tort (including negligence), strict product liability, or otherwise, even if the seller or manufacturer has been informed of the possibility of such damages.
Since some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to a specific user.
Notwithstanding any other provision contained herein, the total liability of the seller and/or manufacturer related to or arising from the products, whether in contract, warranty, tort (including negligence), strict product liability, or otherwise, will not exceed the actual amount paid by the user for the products originating such liability.
7) Force majeure
The seller and/or manufacturer will not be liable for any damages due to delays in product deliveries or failure to give immediate notice, where such delays are caused by force majeure, acts of the buyer, acts of civil or military authorities, wars, riots, organized labor actions, material unavailability, and other causes beyond the company's reasonable control. The anticipated delivery date will be deemed extended for a period equal to the time lost due to the justified delay under this provision.
TERMS AND CONDITIONS OF WEBSITE USE
The website is managed by the manufacturer. The use of the website is subject to these terms and conditions. By using the website, the user agrees to comply with and be bound by these terms and conditions of use and the website privacy policy, as outlined below. The manufacturer and/or seller may update these terms and conditions of use and the privacy policy at any time and without notice.
1) Security and Personal Data
The privacy policy of this website governs the use of personal information that the user may provide on this website. The manufacturer and/or seller are authorized to modify the privacy policy at any time in accordance with the provisions set out in the privacy policy. The website is not intended for use by minors.
2) Intellectual Property
All content on the website is owned by the manufacturer. Any total or partial reproduction by any means (except as explicitly provided herein), as well as the distribution, publication, transmission, modification, or sale of the information and materials contained on the website, is expressly prohibited. The Norman trademarks and all other registered or unregistered trademarks and logos displayed on the website, as well as the domain name www.intimidea.com, remain the exclusive property of the manufacturer. Any use of such trademarks for any purpose without the prior express consent of the manufacturer is prohibited. It is not permitted to remove or alter any copyright, trademark, or other proprietary notices contained on the website or related content. You may access or view the content of the website on your computer or other devices and may make a single copy of the web pages published on the website for private, personal, and non-commercial use, provided that all copyright notices and other protective terms included on each such web page are present on each copy.
3) External Links
The website may contain links to third-party websites that are not directly operated or controlled by the manufacturer or seller. These links are provided as a supplement and cannot be construed as an express or implied endorsement of such third-party websites or the products or services they offer. The user acknowledges and agrees that the company is not responsible for the information, content, products, services, advertisements, codes, or other materials that may or may not be provided through such third-party websites. A link to the website may only be provided where expressly authorized in writing by the manufacturer.
4) Limitation of Liability
The manufacturer and/or seller shall not be held liable to users or other third parties for any direct, incidental, special, or consequential damages, including, without limitation, product loss or other intangible losses arising from or related to the use or inability to use the website, even if the company has been advised of the possibility of such damages.
5) Disclaimer of Warranties
The manufacturer and the seller do not guarantee or represent that the website is free of viruses or other harmful material or that the information contained on the website is accurate, complete, or up-to-date. NO WARRANTY IS MADE THAT THE WEBSITE OR THE SERVICES, CONTENT, FUNCTIONS, OR MATERIALS PROVIDED THROUGH THE WEBSITE WILL BE TIMELY, SECURE, CONSISTENT, OR ERROR-FREE, OR THAT SUCH DEFECTS CAN BE CORRECTED. The website and content are provided "as is" and "as available." The manufacturer and the seller make no warranties of any kind, express or implied, regarding the website.
6) Governing Law and Jurisdiction
This agreement, including the "terms and conditions of sale" and the "terms and conditions of website use," is governed by Italian law, regardless of any conflict or choice of legal provisions. The user acknowledges and agrees that Italy is the chosen jurisdiction for any disputes and that the court of Mantua will have jurisdiction over this agreement and the user.